Refund Policy

Submitting a requirement is free, always, with no subscription at any stage. Since Tutomate never charges parents or students anything, there is nothing to refund on this side of our service.

We take the first month's agreed fee once your match is confirmed — after that, everything you earn is yours, always.

This is the only payment Tutomate collects, and it’s charged once — after a match is confirmed, not before.

We’ll refund a tutor’s placement fee in full if:

• the contact details we shared for the match turn out to be invalid or the parent is unreachable through no fault of your own, and no tuition actually takes place;
• the match was based on a genuine mistake on our end (for example, a requirement we shared with you didn’t match what the parent actually needed); or
• tuition never actually began with that student.

To request a refund under any of these, contact us within 14 days of the fee being charged.

Because we’re a small, personally-run team, we look at anything outside the situations above case by case rather than applying a rigid formula — including if a student discontinues earlier than expected after tuition has genuinely started. Write to us and explain what happened; we’ll respond directly.

The free foundation classes, mock tests, and study material students unlock through Tutomate are a complimentary perk, not a paid product, so this refund policy doesn’t apply to them.

Email us at thetutomate@gmail.com with your name, the student’s requirement details, and what happened. We personally review every request and aim to respond within a few business days.